{"id":8337,"date":"2025-04-17T13:15:25","date_gmt":"2025-04-17T13:15:25","guid":{"rendered":"https:\/\/feedback4sports.awdev.nl\/?p=8337"},"modified":"2025-04-17T13:15:25","modified_gmt":"2025-04-17T13:15:25","slug":"inflation-member-satisfaction","status":"publish","type":"post","link":"https:\/\/feedback4sports.awdev.nl\/en\/inflation-member-satisfaction\/","title":{"rendered":"What does inflation do to your members’ satisfaction?"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” el_class=”extra-margin-desktop”][vc_column][vc_separator color=”custom” border_width=”6″ accent_color=”#21b2d8″][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1569840694595{margin-top: -70px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column css=”.vc_custom_1569840700387{margin-top: 0px !important;margin-bottom: -40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_single_image image=”301″ img_size=”25px” css=”.vc_custom_1569840523840{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1599551886679{margin-top: -50px !important;padding-top: 0px !important;}”][vc_column css=”.vc_custom_1569840551235{margin-top: 0px !important;padding-top: 0px !important;}”][wwp_vc_breadcrumbs_dynamic show_home=”1″ show_parent=”1″ show_child=”0″ theme=”0″][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

What does inflation do to your members’ satisfaction?<\/h1>\n

Everything is getting more expensive. Including sports. Clubs are raising their fees to stay afloat. But what does that mean for your members? And what does their Net Promoter Score still tell you during times of financial pressure?<\/p>\n

At first glance, there seems to be little going on. The scores remain stable.
\nBut maybe you\u2019ve noticed more and more 7s or 8s being given \u2014 with or without explanation. Do you often read things like: \u201cGreat club, but it has gotten a lot more expensive.\u201d <\/em>That\u2019s not a complaint, but it is a sign of doubt. And that’s where the danger lies.<\/p>\n

Because a passive 8 is not a promoter.
\nIt\u2019s someone who might leave as soon as something better, cheaper or closer appears. Especially in a time where every euro counts.<\/p>\n

Opinions matter more than ever<\/h2>\n

The Net Promoter Score is more important than ever \u2014 not to comfort yourself, but to uncover what\u2019s really going on beneath the surface.
\nBy analysing open answers, you gain insights you can use to communicate, make adjustments, and keep your members engaged.<\/p>\n

Based on that, you can help your members understand why prices are rising.
\nBut you can also clearly show what they get in return.
\nAnd don’t just think in terms of equipment or facilities \u2014 think of attention, atmosphere, and experience. That\u2019s what makes the difference when people have to choose.<\/p>\n

You can\u2019t stop inflation.<\/strong>
\nBut you can make sure your club stays worth it \u2014 especially in the eyes of your members. And you\u2019ll see that reflected in their feedback \u2014 if you truly read and analyse it.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”8340″ img_size=”medium” css=””][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

Behind every 7 or 8, danger is lurking. Inflation makes your members more critical. Spot the signals \u2014 or lose them without warning.<\/p>\n","protected":false},"author":77,"featured_media":8340,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[47,58,48],"tags":[],"class_list":["post-8337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","category-news-eng","category-nieuws-en"],"acf":[],"yoast_head":"\n\ud83c\uddec\ud83c\udde7 What does inflation do to your members' satisfaction?<\/title>\n<meta name=\"description\" content=\"Behind every 7 or 8, danger is lurking. Inflation makes your members more critical. 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